Refund and Billing Policy

Refund Policy

Overview

This Refund Policy (“Policy”) is entered into by and between the purchaser (“Customer”) and Suitewell (“Company”), and governs all payments, billing practices, and refund eligibility related to the Customer’s access to the Suitewell platform and associated services.

Suitewell is a licensed third-party reseller of the Synclair Pro platform and does not develop, operate, or maintain the software itself.

By purchasing access to the Suitewell platform, the Customer acknowledges and agrees to the terms outlined in this Policy. All fees paid to Suitewell are final and non-refundable due to the digital and non-returnable nature of the services.

Definitions

For purposes of this Refund Policy (“Policy”), the following terms shall have the meanings set forth below:

“Company” – Refers to Suitewell, the entity responsible for offering, selling, and managing the products and services on this platform.

“Customer” – Any individual or business entity that purchases or accesses the Suitewell platform or services.

“Product” or “Services” – The Suitewell platform and related tools, integrations, features, and any third-party platforms used in connection with the Product.

“Monthly Software Access Fee” – The recurring fee charged per user license, beginning 30 days after account activation, as set forth in this Policy.

“Payment Method” – A valid debit card, credit card, ACH account, or other form of payment submitted by the Customer to Suitewell for recurring billing.

“Grace Period” – A period of ten (10) business days during which the Customer may resolve failed or declined payments before suspension of access.

“Third-Party Platform Charges” – Any charges incurred from external services used in connection with Suitewell (e.g., texting platforms, email providers, hosting services, AI tools, call transcription, etc.), which remain the sole responsibility of the Customer.

“Chargebacks” – Any payment reversals or disputes initiated by the Customer through their financial institution, whether authorized or unauthorized.

“Dispute Resolution” – The process by which conflicts between Suitewell and the Customer must first be addressed through written communication and arbitration as outlined in this Policy.

“Force Majeure” – Events outside of Suitewell’s reasonable control, including but not limited to natural disasters, pandemics, cyberattacks, utility failures, or third-party service outages.

section 1- Refund policy

All sales are final. Due to the digital, subscription-based, and non-returnable nature of the software and services, Suitewell does not provide refunds under any circumstances. By purchasing access, you acknowledge and agree that no refunds, credits, or prorated billing adjustments will be issued, regardless of usage, cancellation, or outcome.

section 2- Monthly Software Access Fee

Use of the Suitewell platform requires an active user account and payment of a software access fee of $35 per month per user. This fee begins 30 days after account activation and will be automatically billed to the payment method you provide.

- A valid payment method must be submitted within three (3) business days of account activation. Failure to provide accurate payment information will result in suspension of platform access until billing is verified.

- If your payment method fails, you will have a 10-business-day grace period to update your payment information. After this period, access to the Suitewell platform will be suspended until payment is successfully processed.

section 3- Third-Party Platform Charges

Use of Suitewell may involve external third-party service charges, which are your sole responsibility. These may include, but are not limited to:

- Messaging or texting services

- Email marketing platforms

- Phone usage, call transcription, or recording fees

- AI tools or integrations

- Hosting providers

You are responsible for monitoring and paying all external usage costs.

section 4- No Guarantee of Results

Suitewell make no guarantees of financial success, client acquisition, revenue growth, or other business outcomes. Results depend on multiple factors outside our control, including your effort, strategies, and business model.

section 5- Chargebacks and Disputes

Unauthorized chargebacks, payment reversals, or disputes will be treated as a material breach of this Agreement and may result in:

- Immediate termination of services and account access

- Referral to third-party collections

- Imposition of administrative recovery fees

- Legal action to recover outstanding amounts, including attorney’s fees and costs

If you experience an issue, you must first contact Suitewell at [email protected]

before initiating a chargeback or dispute.

section 6- Communication and Dispute Resolution

All disputes must be submitted in writing to [email protected]. You agree not to post public complaints, defamatory content, or negative social media statements prior to giving Suitewell an opportunity to resolve your issue in writing. Such actions will be deemed a breach of this Agreement.

section 7- Limitation of Liability

To the fullest extent permitted by law, Suitewell shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, revenue, data, or business opportunities. In no event shall Suitewell’s total liability exceed the total amount paid by you for access to the software in the twelve (12) months preceding the claim. Suitewell is not responsible or liable for any statements, representations, promises, or assurances made by sales representatives, contractors, or agents during calls, presentations, or communications with Customers. Any such information is considered non-binding unless expressly included in this Agreement in writing.

section 8- Force Majeure

Suitewell shall not be held responsible for delays, interruptions, or failures in performance resulting from events outside our control, including but not limited to natural disasters, pandemics, cyberattacks, internet outages, strikes, or government actions.

section 9- Modifications to Agreement

Suitewell reserves the right to update, modify, or replace this Refund & Billing Policy at any time. Continued use of the software and services after changes are posted constitutes your acceptance of the updated terms.

section 10- Severability

If any provision of this Refund & Billing Policy is determined to be unlawful, invalid, or unenforceable, such provision shall be enforced to the fullest extent possible under applicable law, and the unenforceable portion shall be deemed severed. The remainder of the Agreement shall remain valid and in full force.