Privacy Policy

Effective Date: January 6, 2025

This Privacy Policy describes our practices concerning the collection, use, and protection of your personal information. By using our services, you consent to the collection and use of information as outlined below.

Definitions

Company, We, Us, or Our refers to Suitewell, located at Richmond Virginia.

Service refers to our website, products, services, and text messaging programs.

Personal Data refers to information that identifies or can identify an individual.

User or You refers to individuals accessing or using our Service.

Personal Data Collection

We may collect the following Personal Data from Users:

- First and Last Name

- Email Address

- Phone Number

- Usage Data (e.g., IP address, browser type, pages visited, duration of visit)

Use of Personal Data

We use your Personal Data to:

- Provide and maintain our Service.

- Communicate with you via email, phone calls, SMS, or other electronic methods regarding our Service, updates, promotions, or support.

- Improve and personalize your experience with our Service.

- Respond to your inquiries and manage your requests.

- Ensure compliance with legal obligations.

SMS/Text Message Privacy

We comply strictly with industry-standard privacy guidelines for SMS/Text messaging:

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers essential for text message delivery."

SMS Opt-In & Consent Details

Suitewell obtains SMS consent directly from users through voluntary web-based opt-in forms. When an individual submits a demo request, books an appointment, or completes an onboarding form on our website, they are required to provide their phone number and affirm consent to receive SMS communications related to their request.

Consent is obtained through a clear disclosure statement presented at the point of data collection. By submitting their information, users agree to receive informational and conversational text messages from Suitewell regarding:

- Demo confirmations

- Appointment reminders

- Onboarding updates

- Account notifications

- Service-related follow-ups

Suitewell does not send unsolicited promotional or marketing text messages. SMS communications are strictly related to services requested by the user.

Message frequency varies based on user interaction and appointment activity. Message and data rates may apply.

Users may opt out of SMS communications at any time by replying STOP. For assistance, users may reply HELP or contact our support team directly.

Information Sharing

We do not sell, share, or otherwise disclose your Personal Data with third parties for marketing purposes. Exceptions include:

- Service providers necessary for operating our business and providing our Service (e.g., payment processors, messaging aggregators).

- Compliance with applicable laws or legal processes.

- Protection of the rights, property, or safety of our users, company, or public.

Data Retention

We retain Personal Data only as long as necessary for the purposes outlined in this policy, or to comply with legal obligations.

Data Security

We implement commercially reasonable security measures to protect your Personal Data. However, no method of electronic storage or transmission is 100% secure.

Cookies

We may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to tum off all cookies. You do this through your browser (like Internet Explorer, Chrome, Firefox, or Safari) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features may be disabled and some of our services may not function property.

User Rights

You may access, update, or request deletion of your Personal Data by contacting us directly.

Children's Privacy

Our Service is not intended for individuals under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child has provided us with Personal Data, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and changes become effective when posted.

Contact Us

For questions about this Privacy Policy, contact us at:

[email protected]