Terms and Conditions

Effective Date: January 6, 2026

Please read these Terms and Conditions carefully before using the Suitewell website and associated services, including SMS/Text Messaging Programs operated by Suitewell ("us", "we", or "our").

Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

SMS/Text Messaging Program

By opting in to receive SMS/Text messages, you consent to receive automated and non-automated text messages from Suitewell.

Message Frequency: As always, message and data rates may apply for any messages sent to you from us

and to us from you. If you have any questions

about your text plan or data plan, it is best to contact your wireless provider. Message frequency may vary.

Opt-Out Instructions: You can cancel the SMS service at any time. Just text "STOP" to (804) 527-3566

After you send the SMS message "STOP" to us, we will send you an SMS message to

confirm that you have been unsubscribed. After this, you will no longer receive SMS

messages from us. If you want to join again, just sign up as you did the first time and we

will start sending SMS messages to you again.

Help Instructions: If you are experiencing issues with the messaging program you can reply with the

keyword HELP for more assistance, or you can get help directly at [email protected].

Carriers are not liable for delayed or undelivered messages.

If you have any questions regarding privacy, please read our privacy policy.

Message & Data Rates

Standard message and data rates may apply when sending or receiving text messages. Contact your mobile phone provider for details regarding your text messaging and data plans.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

Privacy Policy

Please refer to our Privacy Policy, which clearly outlines our practices regarding your personal information.

Use of Information

We do not sell, share, or otherwise distribute your mobile information or SMS/Text messaging originator opt-in data to third parties or affiliates for marketing purposes. Data sharing with subcontractors for necessary service operations (such as customer service) is permitted.

Modification of Terms

We reserve the right to modify these Terms at any time. Such modifications will become effective immediately upon posting. Your continued use of our services after changes constitute your acceptance of the new terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Virginia, without regard to conflict of law provisions.

Eligibility

By accessing or using SuiteWell’s services, website, software, or AI receptionist platform (collectively, the “Services”), you represent and warrant that you are at least eighteen (18) years of age. The Services are intended solely for individuals who are 18 years of age or older.

By continuing to use the Services, you confirm that you meet the age eligibility requirements outlined in this section.

SMS Use Case Description

Suitewell sends SMS messages to individuals who voluntarily submit their contact information through our website forms, demo request pages, booking calendars, or onboarding forms. These messages are related to the services the user has requested.

- SMS communications may include:

- Demo confirmations

- Appointment reminders

- Onboarding notifications

- Account updates

- Service-related follow-ups

- Conversational responses to user inquiries

Messages are strictly informational and customer-care oriented. SuiteWell does not send unsolicited marketing messages. Recipients provide consent at the time they submit their information and may opt out at any time by replying STOP.

Contact Us

For any questions regarding these Terms, please contact us: [email protected]